Refund policy

Return & Refund Policy

We offer a 30-day return window for all orders. You may submit a return request within 30 calendar days from the date you receive your purchased items.
To qualify for a return, items must be returned in their original condition: unworn, unused, intact with all original tags, and sealed in the original packaging. A valid receipt or proof of purchase is also required for all return applications.
To initiate a return, please reach out to our support team via email: canizalessoderblom618@outlook.com. All returned items must be shipped to the designated return address: [INSERT RETURN ADDRESS].
Once your return request is approved, we will send you a pre-paid return shipping label along with detailed guidelines on package delivery and shipping procedures. Unauthorized returns without a prior submitted request will not be processed or accepted.
For any inquiries or issues regarding returns, feel free to contact our customer service team at the above email address at any time.

Damages & Product Issues

Please carefully inspect your order upon delivery. If you receive defective, damaged, or incorrect items, contact us immediately. We will promptly assess the problem and provide a proper solution to resolve your issue.

Non-Returnable Items & Exceptions

The following categories of items are not eligible for returns due to product characteristics:
  • Perishable goods, including food, fresh flowers and plants;
  • Custom-made and personalized products (custom special orders);
  • Personal care and beauty products;
  • Hazardous materials, flammable liquids and gases.
Additionally, all clearance sale items and gift cards are final sales and cannot be returned or refunded. If you have any doubts about the return eligibility of your item, please contact us for confirmation in advance.

Item Exchanges

To efficiently obtain your desired product, we recommend completing a standard return for your original item first. Once your return is verified and approved, you may place a new separate order for the replacement product you need.

EU 14-Day Cooling-Off Period

For all orders shipped to the European Union, you are entitled to a 14-day cooling-off period. Within 14 days of receiving your items, you may cancel your order or initiate a return for any reason without further justification.
The same return eligibility criteria apply: items must be unused, unwashed, with original tags and packaging, and accompanied by valid purchase proof.

Refund Rules

We will notify you via email once we receive and inspect your returned package to inform you of the refund approval result. If approved, the refund will be automatically processed to your original payment method within 10 business days.
Please note that banks and credit card issuers may require additional processing time to post the refund to your account. If you do not receive your refund within 15 business days after our approval, please contact our support team for follow-up assistance.