Shipping policy
Shipping Policy
Overview
This Shipping Policy applies to all orders placed on the zenviahome website and outlines our standard shipping rates, processing times, delivery terms, and related shipping rules for all customers. By placing an order with us, you agree to the shipping terms stated below.
Standard Shipping Rate
We offer a flat standard shipping rate of $5.99 for all eligible orders within our primary shipping regions. This fixed shipping fee applies regardless of order value, item quantity, or product weight, with no hidden shipping or handling charges during checkout.
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation (excluding weekends, public holidays, and seasonal off-days). Order processing includes inventory verification, quality inspection, packaging, and carrier dispatch arrangement. We do not process or ship orders on non-business days.
Delivery Timeframe
Standard shipping delivery typically takes5–10 business days after order dispatch. All delivery times are estimated and not fully guaranteed. Delivery delays may occur due to carrier processing, remote location logistics, customs clearance, weather conditions, or other circumstances beyond our control.
Shipping Regions & Exclusions
Our flat $5.99 standard shipping rate is valid for all mainstream serviceable regions covered by our designated shipping carriers. For remote areas, offshore territories, or special administrative regions, additional surcharges or extended delivery times may apply. We will notify customers of extra fees before order fulfillment if applicable.
We reserve the right to restrict shipping services to high-risk regions or areas with logistics suspension for safety and delivery reliability reasons.
Order Tracking
Once your order is dispatched, you will receive a confirmation email containing a valid tracking number and a tracking link. You can monitor your package delivery status in real time via the official carrier website. Please allow 24–48 hours for the tracking information to update after dispatch.
Shipping Modifications & Address Changes
Please ensure your shipping address, postal code, and contact information are accurate and complete before submitting your order. Address modifications are only available during the order processing stage. Once the package is shipped, no address changes or order cancellations can be accommodated.
Lost or Damaged Packages
In the event of lost, missing, or severely damaged packages during transit, please contact our customer support team immediately with your order number and relevant proof. We will collaborate with the shipping carrier to investigate the issue and provide a reasonable solution, including replacement or refund arrangements in accordance with our refund policy.
After the package is handed over to the shipping carrier, the risk of loss and ownership of the goods transfers to the customer. We are not liable for minor packaging wear and tear that does not affect product usage.
Undeliverable & Returned Shipments
Packages returned to us due to incorrect customer shipping information, unsuccessful delivery attempts, or customer refusal to receive the package will incur additional return and reshipping fees, which shall be borne by the customer.
Shipping Policy Updates
We reserve the right to update and adjust this Shipping Policy and shipping rates at any time without prior notice. Any policy changes will take effect immediately upon posting on our official website. Your continued use of our store and services constitutes acceptance of the updated shipping terms.
Contact Us
For any questions regarding shipping rates, delivery status, or logistics issues, please contact our customer service team at: canizalessoderblom618@outlook.com